The Arcade: Cleveland Shopping Mall Guide

The Hyatt Regency at the Arcade in Cleveland is absolutely beautiful—trust me, search “Arcade” and you’ll see what I mean. But from the moment we arrived, the service didn’t match the setting. The front desk experience was lacking—the young woman with the LGBTQ pin didn’t give us a warm welcome. We paid to upgrade for a better view, but that just felt like tossing money out the window. The coffee shop was a win—great coffee, no complaints there. But breakfast? We ordered at 10:35 a.m.—well within the 11 a.m. cutoff—only to have it canceled because they stopped taking cards. So, no breakfast for us. As a loyal Hyatt member, it stung even more when they didn’t honor my rewards or even let me check my account for points. Let’s just say Hyatt will be hearing from me—those points might be looking for a new home. In short, the Arcade is a gem, but this stay left us with a few chuckles and a reminder to bring our own breakfast.

Walking through The Arcade Cleveland was such a cool experience. The architecture is incredible, and looking up at the glass ceiling while standing in the middle of the building really made the place feel historic and unique. It was one of those spots that instantly makes you stop, look around, and appreciate the character of the city.

This place was beautiful, but isn’t a destination. The architecture was so beautiful. However reading online it appeared that there would be more to do once there. If you don’t want coffee, ice cream, or just taking in the architecture this place probably isn’t for you. If you do want those then this is amazing lovely spot to have a treat and take in the beauty.

An old piece of Americana that will go down in history. This former mall houses a hotel now but the structure is simply amazing snd timeless. Have a quick walk through and see some mindblowing structure work.

The building is stunning. They just don’t do craftsmanship like this anymore and it is a pity! It’s sad that most of the businesses are gone but there is a silver lining. It is super peaceful and you can fully enjoy the building without all the commotion lol. There’s a coffee place, ice cream, & two restaurants still there that you can enjoy. This is also a hotel !