Super 8 by Wyndham Richfield Area: Cleveland Hotel Guide

“Very family friendly and clean . Me, My husband and 2 year old daughter stayed here for a decent amount of time.Staff is very helpful and accommodating. I booked the same night twice by accident when I wanted to book for the next day. They called me and let me know and I called Wyndham but supper was closed. I was prepared to call in the morning when I noticed the staff downstairs fixed it for me . So thankful for them . Whenever we are in between homes we will stay here.”

“A Bad Dorm Room! We booked the hotel for location, price and the complimentary breakfast. We checked in to find there was no breakfast being served. We unloaded and went up to our room to find that neither of us being able to get the electronic lock to unlock. I went back downstairs to the desk where they reprogrammed the key card. Back upstairs and...the door would not unlock. Moments after an employee who had been downstairs and heard my conversation came up to see if we got in. He was able to get the door open because he knew just how to hold the card and position it. We walked into the room thinking that it did not have a bed (see photos). We could have played pickleball in the open area. It was a small suite that was primarily unfurnished. There was not even a stationary chair that I could sit on to tie my shoes (you know how high a hotel bed can be). We were getting ourselves unpacked when there was a knock on our door, it was the two employees from downstairs who arrived to fix the lock. So, I let them work on that. We had bought dessert earlier and I thought I would heat up some water, make a cup of coffee. No coffee maker. I followed the employees out asking for a couple of cups for hot 🔥 beverages. They only had lightweight plastic water cups. I got in my vehicle to find someplace I could get beverages. On my return I turned on the television to try and relax a little. It powered on, that was it. I could not get it to do more than that. There was 'No Program Information ' for any.channel. A new TV, but evidently never hooked up. I turned it off. I sat on our bed (what else could I do?) hunched over a side table eating my dessert and drinking my coffee. Over the next three hours I listened (through the thin walls) to guests in the hallway yelling and fighting and later in the surrounding rooms. No Smoking rooms-the building wreaked of smoke. When we first walked in the room it had an incredibly strong smell which I can only compare to the fake lemony product which is used in rental cars. The best part of the stay was the hot shower in the morning. It was simply a bed to lay my head and shower. This room should never have been offered in the current condition. The bold painted stripes (Dorm like) is not an upgrade.”

“Do. Not. Stay. Here. I had used a third party app to book and I knew I had made a mistake when I arrived. The lobby smelled like cigarettes and looked like it hadn't gotten a good cleaning in a long time. When we got up to our room we were greeted by the smell of stale body odor. It was awful. The room smelled like a dirty locker room. There was a rodent hole in the exposed drywall where the filthy carpet had come loose. Yes. The carpet was filthy. Going into the restroom I noticed that the bathtub had visible dirt and grime. The linoleum floor had also come up about three inches from the entire length of the tub exposing rotting wood of the floor. The smell.... Please don't let all of this distract you from the smell .... I turned on the air and left for an hour in hopes it would get better.... It did not. I ended up going across the street to Quality Inn and getting a clean room. The staff at Super 8 would not give me a refund or anything and even tried to tell me that "it was a good room". If THAT was a good room, I don't need to try another. I'm out.”