InterContinental Cleveland by IHG: Cleveland Hotel Guide

“Service at this hotel is excellent, and the restaurants offer great service and food at teasonable service. The rooms are very nice, but could be updated. The furnishings are pretty worn, but a plus is the separate tub and shower. The best asset is the connection to the whole Clinic campus with catwalks (never have to step outside). Definitely recommend this hotel, especially for patients and family at the Cleveland Clinic.”

“This is my second stay at this hotel and hopefully the last. Here is a review of the good and the ugly. The good: Excellent location if you are visiting Cleveland clinic, you can access most of the building using the skywalk. Toilets in the rooms has bidets, for a person with GI issues, this is a dream comes true. The ugly: housekeeping!! 1. My first visit: the sink was so clogged to the level it could overflow if you spend five minutes with the water running and washing your face. We were staying for under 24 hrs, so I didn’t care. 2. Our last visit: I found blood stains on the sheet on Tuesday afternoon, I texted, they said they’ll send someone. I had to call an hour later because no one showed up. Two housekeepers came and I felt the housekeeper was yelling at me (could be a language barrier) but I let it go, they changed the sheets and I moved on with my life. The next day, I see another blood spot on the outer sheet, I was going to let it slide because it was getting late and we were tired. Then my husband catches another spot. We were able to find at least 4 different locations with bloody spots on the sheet without looking that hard. This is unhygienic and beyond gross!! Also, being attached to Cleveland clinic, their hygiene should be at a next level, considering most of their guests are immune compromised and/or sick. If the housekeeper spent two seconds looking at the sheet after she made the bed, she would’ve caught it. Even with the sink from the first stay, if she ran the sink, she would’ve seen that it is beyond clogged. A tip to management: encourage your housekeepers to inspect, reward the staff if they notice and report issues. Anyways, the housekeeping manager offered me 20K point which I declined because I am not planning to stay again at an IHG property. Additionally, the next morning I spoke to the manager and she ended up compensating me $150, which is a joke if you want my opinion.”

“Had a wonderful stay at the Intercontinental. The proximity to the Cleveland Clinic is awesome. The hotel staff was amazing and took great care of us. They quickly and efficiently took care of our every need. Truly appreciate them.”