Crowne Plaza Cleveland Airport by IHG: Cleveland Hotel Guide

“I didn’t stay here just parked my car. That service was terrific. The driver was friendly and attentive, my car was safe in the lot and the ride to the airport was comfortable. When I returned, we were in the middle of a snowstorm. The driver dropped me off at my car and insisted that I get inside. Then he cleaned the whole car for me making sure that my windshield wipers were clean and my headlights were working. He was so very kind and it was a huge help. I will definitely park here again. The rates were very reasonable”

“Ok, so I decided to stay due to the Stay and park package, it was very reasonably priced. I normally stay at the Hilton near the airport but I needed to parking over a fews days their stay and park was much higher in price. So back to Crown Plaza, I've booked the airport parking only before with great success no complaints, and since I had no issues with doing the airport shuttle with I figured I'll give the hotel a shot, and yes, I read some reviews but still wanted to give it a shot, it was only 1 night. Sadly just as some reviews said my room was worn, dated and not cleaned well either (see pictures). Something on the mirror was smeared across it. The bathroom had hair on the toilet. It was like housekeeping rushed through cleaning..My first time staying at any Crowne Plaza and this was not a good impression. While the front desk worker a (Spanish woman) was nice welcoming, she fell to acknowledge my status I have with IHG no thank you for being a Platinum Elite member no water nothing. Maybe she was too concerned about the weather conditions outside (heavy snowing) and road conditions, because she did ask me about it. Would I stay here again, not sure it depends. I might be willing to give them another shot based on my experiences with their over parking and shuttle program they have, never had an issue. Park my vehicle and catch the shuttle to the airport at a very reasonably priced. Again based on that alone I willing to give it one chance.”

“I have stayed at many IHG hotels, including most recently, Berkeley, CA and Paris, France. I have stayed at this Cleveland area property in the past and have frequently used their airport parking service. On past trips using the airport parking service the experience has been great…absolutely first rate service and professionalism. Today, sadly, was the polar opposite. After pre-paying for parking, I called the hotel to confirm that there was a shuttle available at 4:00 am. I was assured by the person who answered the phone that the shuttle was available “24 hours a day.” When I arrived this morning, the front desk clerk was nowhere to be found. The shuttle driver, a heavyset gentleman whose name I didn’t catch, told me that there were issues with the third party parking apps that resulted in reservations not being communicated to the hotel. He was cordial and apologetic. He refereed me to the front desk. Finally, Brian the front desk clerk reappeared at his post. Brian was rude and unprofessional…he has absolutely no business working anywhere near the hospitality industry. He rudely told me that I had “paid for the parking, not the shuttle” and, thus, that getting to the airport was my problem. He also equally rudely added that if I didn’t park on the north side of the building that my car would be towed. All of this was completely different from the last several times I used this parking service. The shuttle was always included in the service. I would have paid extra for the shuttle if Brian had offered that option….it certainly would have beaten waiting for a $20.00 Uber. I can assure this hotel that employing Brian is a huge customer service liability…with his unpleasant attitude and rude approach, I can only imagine how much revenue he has cost this property. I am hopeful the hotel rectifies this situation and again becomes a first rate option for airport parking.”